We're Here to answer your questions.

Here are some common ones we frequently get asked.

If you don’t see what you’re looking for, please email loyalty@famousdaves.com.

When does my barcode expire on my receipt?
The barcode on your receipt expires 7 days after the date and time of your transaction. Be sure to scan your receipt right away.

How many bones can I earn per transaction?
500 bones can be earned per transaction.

Can I earn bones on catering orders?

How will I be notified that I have earned a reward?
You will receive an email or push notification.

Can I earn bones on gift card purchases?
No, you do not earn bones when purchasing a Famous Dave’s gift card. However, you can earn bones when redeeming a gift card to pay for your transaction.

How many logins can I use per device?
Two logins per device.

Can I redeem more than one reward per visit?
You are only able to redeem a reward twice per day (2 receipts per 24 hours). Rewards cannot be combined with any other offers or discounts. 

What if I click on redeem for a reward and I am not in the restaurant yet?
If you accidentally click “Redeem” for your reward and are not yet in a restaurant, you will still be able to use your reward code for four hours after tapping Redeem. A green bar will display at the bottom of the app with your active reward. If your code is not used during that time, it will be re-added to your available rewards.

How do Guests earn Bones?
Use the app to scan barcode on bottom of receipt:

·         Go to the Rewards tab at the bottom of the app screen

·         Hit Earn

·         Choose your Favorite Dave’s

·         Choose Scan Barcode or Enter Barcode Manually

o   Scan Barcode

§  The phone camera will scan the barcode printed at the bottom of the receipt

o   Enter Barcode Manually

§  Type in the 12-13 digit code

·         After a successful scan, Guests will be able to see how many bones they have earned

How do Guests redeem Bones?

·         Go to the Rewards tab at the bottom of the app screen

·         Hit Redeem

·         Choose your Favorite Dave’s

·         Enter how much you’d like to redeem

·         Redemption Code will be displayed

·         Show redemption code to your Server/Cashier

Do my rewards expire?

Yes, each reward has a specific expiration date. The expiration date is listed at the top of the specific reward.