We're Here to answer your questions.

Here are some common ones we frequently get asked.

If you don’t see what you’re looking for, please email loyalty@famousdaves.com.

When does my barcode expire on my receipt?
The barcode on your receipt expires 7 days after the date and time of your transaction. Be sure to scan your receipt right away.

What do I get for joining rewards?

You will get a free burger or sandwich ($5 purchase required). If the burger/sandwich you order includes a side, the side will also be free. This reward may only be earned once and is valid at participating locations.

 

Can I earn and redeem rewards online?

Online availability of rewards varies by restaurant. You can check by logging in, going to order online, and you should see available rewards at checkout.

 

How many bones can I earn per transaction?
500 bones can be earned per transaction.


Can I earn bones on catering orders?
Yes.


How will I be notified that I have earned a reward?
You will receive an email or push notification (if enabled). We highly recommend allowing the Famous Dave’s app to send you push notifications so you don’t miss out on rewards and other offers.


Can I earn bones on gift card purchases?
No, you do not earn bones when purchasing a Famous Dave’s gift card. However, you can earn bones when redeeming a gift card to pay for your transaction.


How many logins can I use per device?
Two logins per device.


Can I redeem more than one reward per visit?
You are only able to redeem a reward twice per day (2 receipts per 24 hours). Rewards cannot be combined with any other offers or discounts and are limited to 1 per check.


What if I click on redeem for a reward and I am not in the restaurant yet?
If you accidentally click “Redeem” for your reward and are not yet in a restaurant, you will still be able to use your reward code for four hours after tapping Redeem. A green bar will display at the bottom of the app with your active reward. If your code is not used during that time, it will be re-added to your available rewards.


How do Guests earn Bones?
Use the app to scan barcode on bottom of receipt:

·         Go to the Rewards tab at the bottom of the app screen

·         Hit Earn

·         Choose your Favorite Dave’s

·         Choose Scan Barcode or Enter Barcode Manually

o   Scan Barcode

§  The phone camera will scan the barcode printed at the bottom of the receipt

o   Enter Barcode Manually

§  Type in the 12-13 digit code

·         After a successful scan, Guests will be able to see how many bones they have earned

How do Guests redeem Bones?

·         Go to the Rewards tab at the bottom of the app screen

·         Hit Redeem

·         Choose your Favorite Dave’s

·         Enter how much you’d like to redeem

·         Redemption Code will be displayed

·         Show redemption code to your Server/Cashier


Do my rewards expire?

Yes, each reward has a specific expiration date. The expiration date is listed at the top of the specific reward.

 

If you don’t see what you’re looking for, please email loyalty@famousdaves.com.

 

 

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